Terms and Condition
These terms and conditions pertain to the website www.icegoldjewellery.com. Users of this website agree to the terms and conditions outlined herein.
Prices and Item Availability
All purchases are subject to product availability. Items that are unavailable or out of stock will be clearly identiﬁed on our website. Ice Gold Jewellery makes every efort to update our online stock as quickly as possible but due to large orders and time sensitive web activities, there is a chance that we may not be able to update the website before a recently out-of-stock-item is purchased. In the event that this happens, a customer service representative will contact you to inform you of the situation and assist you in ﬁnding a similar, alternative item.
Due to the dynamic and ﬂuctuating nature of diamond and precious metal industries, prices on our website are subject to change without notice.
Custom Pieces and Special Orders
Should you be unable to ﬁnd a suitable product on our website, contact us to discuss the creation of a custom jewellery piece or the sourcing of a special order.
Methods of Payment
Ice Gold Jewellery accepts Visa, MasterCard, American Express and Discover credit cards. Our website payment processing system is safe and secure. Under special circumstances, we do accept bank wire transfers and certiﬁed cheques. Please note that orders are not shipped until full payment is received.
Ice Gold Jewellery collaborates with manufacturers and sells products directly to end consumers and businesses. Our short supply chain ensures that we ofer the lowest prices on all products. For this reason, the prices on our website are ﬁnal.
All items sold are taxed at the appropriate rate according to the customer’s geographic location.
Certiﬁcates and Appraisals
All loose diamonds sold at Ice Gold Jewellery have been appraised by an independent gemologist and are accompanied by grading certiﬁcates. When part of a complete piece of jewellery, an independent appraiser provides a formal appraisal report.
Ice Gold Jewellery provides a complimentary resizing service for all jewellery pieces. Customers can send back an item to be resized at any time, as long as proof of purchase from Ice Gold Jewellery is presented.
Returns and Exchanges
All returns and exchanges are subject to our return policy.
Ice Gold Jewellery only sells diamonds which have come from conﬂict-free sources. We choose our manufacturers carefully and analyze their diamond acquisition processes before engaging in any business activities. We adhere to the policies put in place by the Kimberley Process. Read more about conﬂict free diamonds.
Ice Gold Jewellery will not be held responsible or held liable for any harm or damages caused to online visitors as a result of their use of this website. If you have any questions or concerns about the terms and conditions outlined herein, please contact us.