Terms and Condition

These terms and conditions pertain to the website www.icegoldjewellery.com. Users of this website agree to the terms and conditions outlined herein.


Prices and Item Availability


All purchases are subject to product availability. Items that are unavailable or out of stock will be clearly identified on our website. Ice Gold Jewellery makes every efort to update our online stock as quickly as possible but due to large orders and time sensitive web activities, there is a chance that we may not be able to update the website before a recently out-of-stock-item is purchased. In the event that this happens, a customer service representative will contact you to inform you of the situation and assist you in finding a similar, alternative item.


Due to the dynamic and fluctuating nature of diamond and precious metal industries, prices on our website are subject to change without notice.


Custom Pieces and Special Orders


Should you be unable to find a suitable product on our website, contact us to discuss the creation of a custom jewellery piece or the sourcing of a special order.


Methods of Payment


Ice Gold Jewellery accepts Visa, MasterCard, American Express and Discover credit cards. Our website payment processing system is safe and secure. Under special circumstances, we do accept bank wire transfers and certified cheques. Please note that orders are not shipped until full payment is received.


Reduced Prices


Ice Gold Jewellery collaborates with manufacturers and sells products directly to end consumers and businesses. Our short supply chain ensures that we ofer the lowest prices on all products. For this reason, the prices on our website are final.


Applicable Taxes


All items sold are taxed at the appropriate rate according to the customer’s geographic location.


Certificates and Appraisals


All loose diamonds sold at Ice Gold Jewellery have been appraised by an independent gemologist and are accompanied by grading certificates. When part of a complete piece of jewellery, an independent appraiser provides a formal appraisal report.


Jewellery Resizing


Ice Gold Jewellery provides a complimentary resizing service for all jewellery pieces. Customers can send back an item to be resized at any time, as long as proof of purchase from Ice Gold Jewellery is presented.


Returns and Exchanges


All returns and exchanges are subject to our return policy.


Conflict Diamonds


Ice Gold Jewellery only sells diamonds which have come from conflict-free sources. We choose our manufacturers carefully and analyze their diamond acquisition processes before engaging in any business activities. We adhere to the policies put in place by the Kimberley Process. Read more about conflict free diamonds.


Legal Disclaimer


Ice Gold Jewellery will not be held responsible or held liable for any harm or damages caused to online visitors as a result of their use of this website. If you have any questions or concerns about the terms and conditions outlined herein, please contact us.