Shipping & Delivery

Ice Gold Jewellery ships all items through Fedex. Shipping prices vary according to location and timeframe. We provide options for standard and express delivery to meet the needs of your order.

 

$9 - Canada (tracked and insured) 2-3 business days.

$18 - Canada (tracked and insured) 1-2 business days.

$16 - USA (tracked and insured) 4-6 business days.

$25 - USA (tracked and insured) 2-3 business days.

$20 - International (no insurance no tracking) 10-20 business days.

$45 - International (tracked and insured) 4-8 business days.

 

Tracking

 

Once your online purchase is complete, you receive a Fedex tracking number via email. At any time, you may visit the fedex website at www.fedex.com and enter your tracking number to see where your package is. If you experience any issues with the tracking or receipt of your order, please call our customer service department: 1-800-993-6171.

 

Shipping to an Alternate Address

 

If you wish to ship items to an address diferent from your billing address, we recommend that you contact your credit card company to add the new shipping address to your file. This protects you from fraudulent activity and ensures that your order is processed smoothly.

 

Insured Shipments

 

All shipments are insured. As soon as the item is shipped you assume no risk as the client. In the event that the item is damaged upon delivery, it will be replaced at no charge to you. We strongly recommend that all shipment recipients inspect the package for damages, tampering or any other issues before signing for its receipt. If there is something wrong with the package, do not accept the delivery and send it back to Ice Gold Jewellery so that we can reship your order.

 

Shipping Terms

1. Shipment deliveries require an adult signature.

2. Ice Gold Jewellery does not deliver to P.O. Boxes.

3. Special handling requests may incur additional costs.

4. Ice Gold Jewellery reserves the right to refuse any shipment at its own discretion.

5. Shipping address must match the billing address unless otherwise arranged and set up on the purchaser’s credit card file.

 

If you have any questions or concerns about this shipping policy, please contact us.